- A Maritime Case Manager will be assigned to the case the same day as receipt of referral
- The case manager will determine if telephonic or onsite case management is warranted (Onsite Case Management as agreed with the Company)
- Contact should be made with the P&I Club / Crew Member / Client and Injured or Ill Crew Member as soon as referral is received or within 24 hours
- Contact by phone call and / or email should be based on both P&I Club / Client preference
- All communication regarding the case should reference the name of the Crew Member with the P&I Club Reference Number and Vessel Name
